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5 Year Limited Warranty
119 Grace Avenue, Lancaster, SC 29720 | 843.410.9754 | info@alerismfg.com
Published date: July 26, 2023
Aleris, LLC (manufacturer of Six3Tile®, “Aleris”) warrants that Aleris manufactured products will be free from physical defect for a period of five (5) years from the date of purchase. “Defect” is defined only as a failure by the product to perform to Aleris’ specific product specifications. THIS WARRANTY IS THE SOLE WARRANTY EXTENDED AND REPLACES ANY STATUTORY WARRANTIES TO THE MAXIMUM EXTENT ALLOWABLE BY LAW. THIS WARRANTY EXCLUDES ANY CLAIMS RELATING TO THE COST OF INSTALLATION, REMOVAL AND/OR RE-INSTALLATION OF ALERIS’ PRODUCTS. Any representations made in connection with the sale of Aleris products that dier from the terms of this warranty are not valid. Aleris provides detailed information and recommendations on appropriate tile applications and any failure to comply with recommended applications automatically voids this warranty. Technical specifications provided are not guarantees of minimum or maximum thresholds of performance. This product is recommended for wall applications and is approved for interior, air-conditioned-space applications only. This warranty does not cover use on floors, ceilings or roofs, nor are these approved applications for this product. Local building codes may dictate minimum tile performance specifications. Aleris does not warrant product installations that violate building codes. There are no express or implied warranties extended beyond the description on the face hereof. The Federal Magnuson-Moss Warranty Act limits disclaimers of implied warranties involving consumer products. To the maximum extent allowable by federal and state law, this warranty supplements or supersedes federal and state consumer goods warranty protections. Any legal dispute involving this warranty shall be filed in the state or federal courts located in South Carolina to the exclusion of all other jurisdictions. This warranty is in lieu of all other warranties expressed or implied and is the only warranty offered by Aleris and each purchaser of Aleris products specifically waives all implied warranties plus the warranty of fitness for a particular purpose and/or the warranty of merchantability. Under no circumstances will Aleris be liable for incidental, indirect, special, punitive, exemplary, or consequential damages (including but not limited to damage to personal property, legal services, and the loss of time or travel) under this warranty. This warranty expressly excludes loss of value, loss of use, stigma and diminution in value related to any covered failure claimed under this warranty.
Certain factors are beyond our control, including installation of our products by others, building structural design or construction conditions, and environmental conditions. This warranty excludes any problems or occurrences caused or arising from the following, but not limited to: (1) Damage caused by contact with any of the following: dyes, paints, inks, certain cosmetics, or cleaning agents, abrasive pads, pigments, certain foods, paint remover, fingernail polish remover, solvents or other chemicals, cigarettes or other sources of extreme heat, or abuse of any kind whether intentional or unintentional; (2) Abrasive cleaning products containing grit or sand-like compounds or hard-bristle or scratch-prone elements such as: Comet, Ajax, Soft Scrub, abrasive surface cleaner, Brillo pads, stainless steel pads, Scotch-brite scour pads and the like. Because improper care and cleaning can cause significant damage, it is strongly recommended that you follow the care and cleaning instructions (as well as the other instructions) provided for Aleris products; (3) Use of sanded grout during the installation; (4) Improper installation, installation defects or errors, fabrication defects or errors, or improper transportation and handling of the products; (5) Floor application use of product; (6) Improper commercial use of the product; (7) Customer or contractor improper use or maintenance of the product including negligence, physical, or chemical abuse; (8) Ordinary wear and tear; (9) Normal variations between field tile and trim tile; (10) Normal design, shade, or color variation from samples, website, or other illustrations; (11) Grout-related problems, including but not limited to, shade variation, discoloration, deterioration, staining, hazing, or mildew; (12) Any act or omission which might be reasonably expected to damage the product, including but not limited to, exposure to extreme temperature, heat or fire, or other damage from appliances or other sources; (13) Any labor charges for the removal of product or installation of replacement product.
Certain factors are beyond our control, including installation of our products by others, building structural design or construction conditions, and environmental conditions. This warranty excludes any problems or occurrences caused or arising from the following, but not limited to: (1) Damage caused by contact with any of the following: dyes, paints, inks, certain cosmetics, or cleaning agents, abrasive pads, pigments, certain foods, paint remover, fingernail polish remover, solvents or other chemicals, cigarettes or other sources of extreme heat, or abuse of any kind whether intentional or unintentional; (2) Abrasive cleaning products containing grit or sand-like compounds or hard-bristle or scratch-prone elements such as: Comet, Ajax, Soft Scrub, abrasive surface cleaner, Brillo pads, stainless steel pads, Scotch-brite scour pads and the like. Because improper care and cleaning can cause significant damage, it is strongly recommended that you follow the care and cleaning instructions (as well as the other instructions) provided for Aleris products; (3) Use of sanded grout during the installation; (4) Improper installation, installation defects or errors, fabrication defects or errors, or improper transportation and handling of the products; (5) Floor application use of product; (6) Improper commercial use of the product; (7) Customer or contractor improper use or maintenance of the product including negligence, physical, or chemical abuse; (8) Ordinary wear and tear; (9) Normal variations between field tile and trim tile; (10) Normal design, shade, or color variation from samples, website, or other illustrations; (11) Grout-related problems, including but not limited to, shade variation, discoloration, deterioration, staining, hazing, or mildew; (12) Any act or omission which might be reasonably expected to damage the product, including but not limited to, exposure to extreme temperature, heat or fire, or other damage from appliances or other sources; (13) Any labor charges for the removal of product or installation of replacement product.
Return Policy
119 Grace Avenue, Lancaster, SC 29720 | 843.410.9754 | info@alerismfg.com
Published date: May 8, 2023
Qualifying* Six3Tile orders may be returned within 30 days of purchase (the shipment date) upon requesting and obtaining a Returned Goods Authorization (RGA) number from Aleris Manufacturing. All qualifying returns are subject to a 25% restocking fee, and the product must be in its original packaging, undamaged, and suitable for resale. The shipping cost for authorized returns is the buyer's responsibility, and Six3Tile is not responsible for products lost or damaged during the return transit. Please note that original shipping charges when the order was produced and shipped are non-refundable.
Requesting a Returned Goods Authorization (RGA) Number from Aleris Mfg.
Please email orders@alerismfg.com and include the corresponding Purchase Order number and a copy of the invoice. Please note the SKU number, quantities you want to return, and contact information. Our Customer Service Representative will validate that the items (s) you wish to return are eligible, and you will receive a reply within 72 hours upon receipt of the request. An RGA number will be issued for qualifying returns, and we ask that you please include this RGA number in the packing list associated with the return. It will be utilized to process the return, and the number will be noted and correspond with the resulting credit on your account.
Return Request Due to Our Shipping Error
If a return is required due to a Six3Tile error, we'll waive all shipping and re-stocking fees associated with the return shipping costs and promptly resolve the issue. Please email orders@alerismfg.com with your Purchase Order number and the shipping error.
Credit for Product Returned via an RGA
Within five days of receipt of the RGA-approved return, Six3Tile will inspect the shipment for damage, verifying that it is in its original packaging and resalable condition. Credit for the resalable product will be applied to the customer's account, less the restocking fee. Please note that shipping charges are non-refundable.
*Qualifying Returns - Are limited to our standard product SKU numbers, patterns and colors.
Important to Note - some items cannot be returned, such as:
Non-standard colors and patterns.
Made-to-order Six3Tile for large projects (we manufacture your order for these projects).
Special Order Policy
119 Grace Avenue, Lancaster, SC 29720 | 843.410.9754 | info@alerismfg.com
Published date: May 8, 2023
Special Orders Defined
Any Six3Tile product that varies from our standard tile panel patterns or color offering is considered a special-order item.
Special Order Minimum Requirements
Non-standard color selection - requires a minimum order of 25 Backsplash or Shower & Tub Surround Pro Kits.
Custom tile pattern - requires a minimum order of 100 Backsplash or Shower & Tub Surround Pro Kits.
Special Order Lead Time and Cost
Each special order is treated individually, and the lead time and cost can vary based on several factors.
Cost:
A non-stock color selection meeting the minimum order quantity levels is free of charge.
A custom-designed tile pattern may have an initial setup charge to cover the design work and machinery changes in manufacturing or have an increased kit cost depending on the length of production time for the custom-designed tile.
Six3Tile will provide a written quote for each special order quote request up front.
Requests for Special Order Tile Pattern Samples
We will begin this process by developing digital samples of the requested tile design and color. Once a final tile pattern is selected, we will design and manufacture a physical sample of the tile pattern.
Special Orders are Non-cancelable and Ineligible for Returned Goods Authorization
We will acknowledge and confirm receipt when Six3Tile receives a customer's Purchase Order for a special order. Six3Tile will also contact the customer via email to verify the color, pattern, finish, and quantities requested on the PO. After this point, the special order goes into production and cannot be canceled. If a customer cancels an order after we confirm it, you will be financially responsible for payment of the special order.